Shipping

SHIPPING

U.S. CUSTOMERS

All orders will receive a confirmation email and tracking number. For U.S. customers, delivery typically occurs within 3-5 business days for items that are ready to ship. Please allow 2-3 days for order processing. Pre-order items will ship as soon as they are in stock. To ensure the most accurate shipping estimation, please stay updated with our shipping notices. In certain cases, such as public holidays, there may be delays. If you have not received your order within 10 business days, please contact us at [your email] with your order number in the subject line. Shipping costs vary based on the weight of your package.

INTERNATIONAL CUSTOMERS

For international customers, please allow 7-15 business days to receive your order. Please allow 2-3 days for order processing. Pre-order items will ship as soon as they are in stock. To ensure the most accurate shipping estimation, please stay updated with our shipping notices. All international orders will include tracking information. Please use the provided tracking information to check the status of your order. If you have not received your order within 30 business days, please contact us at [your email] with your order number in the subject line. Shipping costs vary based on the weight of your package.

PLEASE NOTE THE FOLLOWING:

  • Import Fees: We are not responsible for paying any fees after we have shipped the item, such as import charges. These fees vary by country, so please check your tracking and contact the shipping company for more information.

  • Shipping Delays: We will not be held responsible for shipment delays caused by weather conditions, international customs issues, or any other circumstances beyond our control.

  • Lost or Undelivered Packages: We are not responsible for any lost, stolen, damaged, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package to open an investigation. We do not offer refunds for orders lost beyond our control—please contact USPS (U.S.) or the carrier of the package to open an investigation or get delivery updates.

  • Return Due to Address Errors: If packages are returned to us due to an error in the delivery address provided by the customer, or if the package is unclaimed, we are obliged to charge the customer the shipping fee again to cover the delivery cost.